c100i Frequently Asked Questions

c100i requires standard KYC (Know Your Customer) documents before processing your first withdrawal. Accepted documents include a Bangladesh National Identity Card (NID), valid passport, or driving licence. Upload clear, unedited photos of the front and back of your document via the Verification section in your account settings. Most verifications are reviewed within 24 hours on Bangladesh Standard Time.

No. c100i strictly permits one account per person, per household, and per device. Opening multiple accounts to claim bonuses more than once is a violation of our Terms and Conditions and will result in all accounts being permanently closed with winnings forfeited. If you have lost access to your original account, contact [email protected] to recover it rather than registering a new one.

Click the "Forgot Password" link on the c100i login page and enter your registered email address. You will receive a password reset link within a few minutes. Click the link, choose a new strong password, and log in. If you do not receive the email within 10 minutes, check your spam folder or contact our support team at [email protected] for manual assistance.

To permanently close your c100i account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the closure within 48 hours. Any remaining balance will be returned to your original payment method. If you are closing your account due to problem gambling, you can also request an immediate self-exclusion, which is processed within minutes.

To bet on a BPL (Bangladesh Premier League) match on c100i, navigate to the Cricket section from the main menu, find the upcoming or live BPL fixture you want to bet on, and click on it to view available markets. Select your preferred market (match winner, top batsman, total runs, etc.), enter your stake in BDT, review the odds, and confirm your bet. Live in-play betting is available on selected BPL matches.

Yes, c100i offers live in-play betting on major international cricket tournaments including the T20 World Cup, IPL, ICC events, and all Bangladesh Tigers home and away series. Live odds update ball-by-ball during matches, and a wide range of in-play markets are available including next wicket, next over runs, and current partnership total. Check the Cricket section for the full live betting schedule.

Yes, c100i is fully optimised for mobile play in Bangladesh. You can access the full platform — including cricket betting, live casino, slots, and account management — directly through your mobile browser on any Android or iOS device without needing to download a separate app. The mobile site is responsive and designed for smooth performance on standard Bangladesh mobile data connections.

c100i offers a large library of premium slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. Titles span a wide range of themes and volatility levels, from low-variance daily-play slots to high-variance jackpot games. All slots on c100i are certified for fair play with independently audited Return to Player (RTP) percentages, which are displayed in each game's information panel.

c100i's live casino section features real-time tables streamed by leading providers including Evolution Gaming and Ezugi. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, and a range of live game show titles. All live casino games are available 24 hours a day and streamed in HD quality, compatible with Bangladesh mobile data speeds.

RTP stands for Return to Player — it is the percentage of all wagered money that a slot game pays back to players over a large number of spins. An RTP of 96% means that, on average, the game returns ৳96 for every ৳100 wagered over time. c100i's slot library features games with RTPs ranging from 92% to 97%, with most titles sitting between 95% and 96.5%. RTP is a long-term statistical measure, not a guarantee for individual sessions.

c100i is a safe platform that uses SSL encryption to protect all player data and financial transactions. Player funds are held in segregated accounts. All games are provided by certified third-party studios and are subject to independent fairness audits. c100i operates under an international gaming licence. Players are responsible for understanding and complying with their own local laws regarding online gambling. All content is intended for adults aged 18 and above.

c100i protects all player data using industry-standard 256-bit SSL encryption on every page and transaction. Financial data is processed through PCI-DSS compliant payment gateways and is never stored on c100i servers in plain form. Access to your account is protected by your password, and we strongly recommend enabling two-factor authentication (2FA) for an additional layer of security. Full details are available in our Privacy Policy.

The minimum age to register and play on c100i is 18 years. This applies to all players in Bangladesh without exception. Age is verified during the KYC process through government-issued identity documents. Any account found to be held by a person under 18 will be immediately closed, all funds will be returned, and the matter will be reported to relevant authorities. c100i takes its underage gambling prevention obligations seriously.

You can self-exclude from c100i immediately by going to Account Settings, selecting the Responsible Gaming tab, and choosing your preferred exclusion period — options range from 24 hours to permanent exclusion. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and our team will action it within minutes, any time of day or night on Bangladesh Standard Time. Self-exclusion is free, immediate, and cannot be reversed during the chosen period.

Yes, c100i provides a full suite of responsible gaming limit tools in your Account Settings. You can set daily, weekly, or monthly deposit limits, session time limits, loss limits, and single-bet stake limits — all in BDT. Limits take effect immediately when set and can only be increased after a 7-day cooling-off period to prevent impulsive decisions. Decreasing a limit takes effect straight away. These tools are free and always available.

If you are concerned about your gambling behaviour, c100i's responsible gaming support team is available 24/7 at [email protected] and via in-platform Live Chat. We can activate self-exclusion, set limits, and refer you to specialist services. Internationally recognised organisations including Gamblers Anonymous, GamCare, and Gambling Therapy offer free English-language support accessible to players in Bangladesh. Seeking help early is always the right decision. 18+ only. Please gamble responsibly.