c100i Responsible Gaming
Your Safety Comes First
At c100i, gambling is entertainment — not a financial strategy. We provide every Bangladesh player with the tools, knowledge, and support needed to stay in control, play within their means, and seek help whenever it is needed.
Overview
Our Commitment to Safe Play
c100i is built for entertainment. Whether you are placing a bet on the Bangladesh Tigers during a BPL fixture, spinning premium slots, or joining a live casino table, our platform is designed to be a place of enjoyment — not stress or financial hardship. We take responsible gaming seriously because we care about the long-term wellbeing of every player who chooses c100i.
Our responsible gaming framework is not an afterthought — it is embedded into the core of how c100i operates. From the moment you register an account, you have access to a full suite of player-protection tools including deposit limits, loss limits, session time reminders, cooling-off periods, and full self-exclusion. These tools are available at no cost, require no waiting period, and can be activated immediately from your account settings or by contacting our support team.
c100i employs a dedicated responsible gaming monitoring system that tracks gameplay patterns across all accounts. If our system detects signs of potentially harmful behaviour — such as extended unbroken sessions, rapidly escalating wager sizes, or repeated failed attempts to reduce deposit limits — our team will proactively reach out to the player concerned to offer support and information. This monitoring runs continuously, 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).
We also maintain strict age verification controls. No person under the age of 18 may hold a c100i account or participate in any betting or gaming activity on the platform. All new accounts are subject to age verification checks, and any account suspected of being held by a minor is immediately suspended pending identity review.
The information on this page is intended to help you recognise problem gambling, understand the tools available to you, and know how to seek help if gambling is causing distress. Please read it carefully. If at any point you feel that your gambling is no longer fun or is negatively impacting your finances, relationships, or mental health, reach out to our support team immediately at [email protected] — we are here to help, not to judge.
Gambling is Entertainment: At c100i, we define responsible gaming as playing for fun with money you can afford to lose. A c100i session should feel like leisure — the same way you might spend money on a cinema ticket or a cricket match seat. The moment gambling stops feeling like entertainment, it is time to use our tools or seek support.
Key Principles: Never chase losses. Always set a budget before you play. Never gamble with money reserved for rent, food, bills, or family responsibilities. Never use gambling as a way to earn income or solve a financial problem. Never gamble while under the influence of alcohol or when emotionally distressed.
Need Help Now? If you or someone you know is struggling with problem gambling right now, do not wait. Contact c100i support at [email protected] and request an immediate account self-exclusion. Our team will action this request within minutes, any time of day or night, BST.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT (৳) to keep your spending within a budget you have decided in advance — not in the heat of the moment.
Self-Exclusion
Temporarily or permanently exclude yourself from c100i at any time. Exclusions are processed immediately and cannot be reversed during the chosen period.
Session Time Reminders
Set in-session alerts to notify you when you have been playing for a defined period — helping you take regular breaks and stay aware of time spent on the platform.
Loss Limits
In addition to deposit limits, you can set a maximum net loss cap per day, week, or month. Once reached, your account is automatically restricted until the limit period resets.
Cooling-Off Period
Take a short break without full self-exclusion. Choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days — during which your account deposits are paused.
24/7 Support
Our English-speaking responsible gaming support team is available around the clock, every day of the year. Reach us at [email protected] or via Live Chat in-platform.
Section 2
Age Restriction — 18+ Only
c100i enforces a strict minimum age policy. You must be at least 18 years of age to register an account, make a deposit, place a bet, or access any game on the c100i platform. This policy applies without exception to all players in Bangladesh and any other jurisdiction where c100i is accessible.
How We Verify Age
All new registrations are screened against the date of birth provided during sign-up. Before processing a first withdrawal — or whenever our compliance system raises a flag — we require full KYC (Know Your Customer) identity verification. Accepted documents include a Bangladesh National Identity Card (NID), passport, or driving licence. Any account where the submitted document confirms the holder is under 18 will be closed immediately and all funds returned to the originating payment source.
Protecting Minors Online
If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh, we strongly recommend using parental control software to prevent minors from accessing gambling websites. Tools such as Net Nanny, Qustodio, and built-in Android/iOS Screen Time controls can restrict access to gambling content at the device level. Additionally, never share your c100i login credentials with anyone — especially not minors.
Reporting Underage Access
If you believe an underage person has registered or is using a c100i account, please report this immediately to [email protected]. We treat all such reports with the highest urgency and will investigate and close any identified underage account without delay. Attempting to register an account on behalf of a minor, or knowingly allowing a minor to use your account, is a serious violation of our Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Strict 18+ Enforcement: The legal gambling age at c100i is 18 years. No exceptions are made for any reason. Players who attempt to bypass age verification using falsified documents will have their accounts permanently banned and any winnings forfeited.
Protecting Your Household
Keep your c100i account credentials private and secure. Log out of your account after every session, especially if you are using a shared device at home. Set a strong, unique password and enable any two-factor authentication option in your account settings. Never write your password where a younger family member might find it. You are responsible for all activity that occurs under your c100i account.
Device-Level Controls for Bangladesh Users
Android (widely used in Bangladesh): Settings → Digital Wellbeing → App Timers and Screen Time controls allow you to restrict access to specific apps and websites. iOS: Settings → Screen Time → Content & Privacy Restrictions → Web Content → Limit Adult Websites. Both platforms support per-user profiles so that a child's device cannot access c100i.bet.
Section 3
Self-Exclusion — Take a Break
Self-exclusion is one of the most powerful tools available to any c100i player who feels that gambling is becoming harmful. When you self-exclude, your c100i account is immediately locked. You will not be able to log in, make deposits, or place bets for the duration you choose. Any pending bets placed before exclusion will be settled normally, and any remaining balance will be returned to you via your original payment method (bKash, Nagad, Rocket, Upay, or card).
Self-exclusion is available in two forms: temporary (cooling-off) and permanent. Both are processed without delay and without requiring you to provide a reason. You will not be pressured, questioned, or offered incentives to change your mind.
Temporary Self-Exclusion (Cooling-Off)
A cooling-off period allows you to pause your account for a defined short-term period while you take stock of your gambling behaviour. Available cooling-off durations are 24 hours, 48 hours, 7 days, and 30 days. During a cooling-off period, your account is locked and you will not receive any promotional communications from c100i. At the end of the cooling-off period, your account will automatically reopen unless you contact us to extend or make the exclusion permanent.
Permanent Self-Exclusion
If you feel that you need a longer-term break or that gambling is causing serious harm, you may request a permanent self-exclusion. Permanent exclusions are set for a minimum period of 5 years. During this period, c100i will make every reasonable effort to ensure you cannot reopen your account, including flagging your details to prevent re-registration under a new account. After the 5-year period, you may apply to reopen your account, but this request is subject to a mandatory review by our responsible gaming team before any access is restored.
How to Self-Exclude
You can request self-exclusion in three ways: (1) directly through your account settings under the "Responsible Gaming" tab; (2) by contacting our Live Chat team in-platform; or (3) by emailing [email protected] with the subject line "Self-Exclusion Request". All three methods are available 24/7 on Bangladesh Standard Time. Self-exclusion takes effect immediately — no waiting period, no approval delay.
Log In to Your c100i Account
Access your account settings via the account menu in the top-right corner of the platform dashboard.
Go to Responsible Gaming Settings
Navigate to "Account Settings" → "Responsible Gaming". You will find all self-exclusion and limit options in this section.
Choose Your Exclusion Type
Select between a cooling-off period (24h, 48h, 7 days, 30 days) or a permanent self-exclusion (minimum 5 years).
Confirm & Immediate Lock
Confirm your selection. Your account is locked immediately. You will receive an email confirmation to your registered address.
Balance Returned
Any account balance at the time of self-exclusion will be returned to your original payment method within 3-5 business days (BST).
Prefer to Call or Chat? If you are uncomfortable navigating account settings while distressed, simply open Live Chat in-platform or email [email protected] and type "I want to self-exclude". Our team will handle everything for you, immediately, no questions asked.
Section 4
Deposit & Loss Limits
Setting financial limits is one of the most effective ways to keep your c100i experience enjoyable and within a budget that works for you. c100i offers three types of financial control limits, all of which you can set, adjust, or remove from your account settings at any time.
Deposit Limits
A deposit limit caps the total amount in BDT (৳) that you are allowed to deposit into your c100i account over a defined rolling period — daily, weekly, or monthly. Once your deposit limit is reached, any further deposit attempt will be declined until the limit period resets. You can set separate limits for each time period simultaneously — for example, a ৳1,000 daily limit and a ৳5,000 weekly limit.
Decreasing a deposit limit takes effect immediately. If you lower your daily deposit limit from ৳2,000 to ৳500, the new lower limit applies from the moment you confirm the change. Increasing a deposit limit requires a 7-day cooling-off period before the increase takes effect. This delay is intentional — it prevents impulsive limit increases made in the heat of a session.
Loss Limits
A loss limit caps your maximum net losses over a defined rolling period. This is calculated as total wagers placed minus total winnings returned. Once your loss limit is reached, your account is automatically restricted from placing further bets until the limit period resets. As with deposit limits, decreasing a loss limit is immediate; increasing one requires a 7-day waiting period.
Wager Limits
A wager limit caps the total amount you can stake across all bets within a defined period, regardless of outcome. This is useful if you want to control your overall activity level rather than just your net financial exposure. All three limit types can be used together for comprehensive financial control over your c100i account.
Daily Limits
Reset every 24 hours from the time you set the limit. Ideal for players who want tight day-to-day control over their spending. Recommended starting point: set your daily limit to no more than what you would comfortably spend on an evening out.
Weekly Limits
Reset every 7 days. Useful for budgeting your c100i activity alongside other weekly household expenses. A weekly limit gives you more flexibility within a day while still capping overall weekly spend.
Monthly Limits
Reset on the calendar month. Best for players who prefer a broad monthly entertainment budget — similar to how you might budget for streaming subscriptions, dining out, or sports events in Dhaka or Chittagong.
7-Day Increase Delay: Any request to increase an existing deposit or loss limit is subject to a mandatory 7-day waiting period before it takes effect. This is a deliberate player-protection measure and cannot be waived. If you request an increase and then change your mind within 7 days, simply cancel the pending increase request in your account settings.
Section 5
Time-Out & Session Controls
Time is easy to lose track of when you are engaged in an exciting cricket betting session or a live casino game. c100i's session control tools are designed to keep you aware of how long you have been playing and to prompt you to take regular breaks — a practice widely recommended by responsible gaming organisations worldwide.
Session Time Reminders
You can configure c100i to display an on-screen notification after you have been in an active session for a set amount of time — for example, every 30 minutes, 1 hour, or 2 hours. The reminder is non-intrusive (it appears as an in-platform notification rather than a full-screen interrupt) but serves as a clear signal to pause, step away, and reassess whether you want to continue. We recommend setting session reminders to 60 minutes as a sensible default for most players.
Session Time Limits
Beyond reminders, you can set a hard session time limit — a maximum continuous playing time per session after which your account will automatically log you out. For example, if you set a 2-hour session limit, c100i will end your active session and require you to log in again after 2 hours. Any open bets will remain active and be settled normally; you simply cannot place new bets until you consciously choose to log back in.
Reality Check Notifications
Reality check notifications provide a periodic summary of your current session — how long you have been playing, how much you have deposited in this session, and your net position (profit or loss) for the session. This information is presented clearly so that you can make an informed decision about whether to continue playing. Reality checks are available at intervals of 15 minutes, 30 minutes, or 60 minutes.
Automatic Session Timeout
Regardless of your personal settings, c100i automatically logs out all accounts that have been inactive for 30 consecutive minutes. This prevents inadvertently leaving your account open on a shared device and protects against unauthorised access while you are away from your screen.
Recommended Session Habits
Take a minimum 10-minute break after every 60 minutes of play. During your break: step away from your screen, have a glass of water, check your session summary, and consciously decide whether continuing is the right choice. Never play through fatigue, stress, or emotional upset.
Track Your Activity History
Your c100i account dashboard includes a full activity log showing your betting history, deposit and withdrawal history, session durations, and net profit/loss over any date range you select. Reviewing this regularly helps you stay honest about your actual gambling behaviour rather than relying on memory.
Tip — Schedule Your Sessions: Rather than playing whenever the impulse strikes, try scheduling your c100i sessions in advance — for example, "I will watch the BPL match and place my bets between 7pm and 9pm BST on Saturday." Pre-planned sessions with a defined end time are far less likely to overrun than open-ended unplanned sessions.
Section 6
Warning Signs of Problem Gambling
Problem gambling does not always announce itself clearly. Many people develop harmful gambling habits gradually, without realising the extent of the problem until it has had a significant impact on their finances, relationships, or mental health. The following warning signs are recognised internationally by gambling support organisations. If you recognise several of these in your own behaviour, please reach out to c100i support or one of the resources listed in the Support section below.
Chasing LossesPlacing larger bets to try to recover money lost in a previous session — the belief that a "big win" is just around the corner and will make everything right again.
Losing Track of TimeRegularly spending far more time gambling than you intended, missing meals, sleep, work commitments, or family obligations in Dhaka, Chittagong, or elsewhere because of gambling sessions.
Gambling with Bill MoneyUsing money intended for rent, utilities, groceries, school fees, or other essential household expenses to fund gambling activity, intending to replace it with winnings.
Hiding Gambling ActivityLying to family members, friends, or a partner about how much time or money you are spending on gambling, or deliberately concealing account activity and transaction records.
Gambling to EscapeTurning to gambling as a way to cope with stress, anxiety, depression, boredom, loneliness, or difficult personal circumstances rather than as a form of entertainment.
Unable to StopTrying to cut down or stop gambling but finding it impossible to do so for any meaningful length of time — feeling restless, irritable, or anxious when not gambling.
Escalating StakesNeeding to bet increasingly larger amounts to get the same level of excitement — a sign of behavioural tolerance similar to patterns seen in other compulsive behaviours.
Relationship StrainGambling is causing arguments, tension, or breakdown in relationships with your spouse, parents, children, or close friends — or you are neglecting social and family commitments to gamble.
Work or Study ImpactGambling is affecting your performance at work or in education — missing deadlines, arriving late, or being distracted by thoughts of gambling during working or studying hours.
Recognise Yourself? If three or more of the warning signs above apply to you, please take the self-assessment below and then contact our support team at [email protected]. You can also request an immediate self-exclusion at any point. Seeking help early is always better than waiting until the problem becomes severe. There is no shame in asking for support — our team is here to help, not to judge.
Section 7
Self-Assessment Questionnaire
The following questions are adapted from internationally recognised problem gambling screening tools. Answer each question honestly — this is for your benefit only and your responses are not recorded or shared with c100i. If you answer "Yes" to three or more questions, we strongly recommend you use our self-exclusion or limit tools and consider reaching out to a gambling support organisation.
Have you ever spent more time or money gambling than you originally planned for that session?
Have you ever gambled with money that was set aside for essential expenses such as rent, food, transport, or utility bills?
Have you ever tried to win back money you lost gambling by placing more bets (chasing losses)?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Have you ever lied to a family member, friend, or colleague about how much you gamble or how much you have won or lost?
Have you ever felt that gambling was a way to escape from problems, stress, or negative emotions?
Have you ever borrowed money, sold possessions, or taken on debt to fund your gambling activity?
Has gambling ever caused significant problems in your relationships with family members or friends, or affected your performance at work or in your studies?
0–2 Yes answers: Your gambling behaviour appears to be within a healthy recreational range. Continue to use c100i's limit tools to maintain this. Review your behaviour periodically — gambling habits can change over time, especially during stressful life events.
3–4 Yes answers: Your answers suggest some risk factors for problem gambling. We recommend setting strict deposit and session limits on your c100i account immediately, and considering a cooling-off period. Speaking to a trusted friend or family member about your gambling is also a positive step.
5 or more Yes answers: Your answers suggest a significant risk of problem gambling. We strongly recommend requesting a self-exclusion from c100i immediately and contacting a dedicated gambling support service. Please see the Support & Resources section below for guidance.
Honest Self-Reflection
This questionnaire is most useful when answered truthfully. It is human nature to minimise or justify our own behaviour. Try to answer each question based on what has actually happened, not what you wish had happened or what you think the "right" answer is. The only person who benefits from your honesty here is you.
Section 8
Support & Resources
If you or someone you know is struggling with problem gambling, help is available. c100i works alongside internationally recognised support organisations and encourages any player who needs assistance to reach out — either to our own support team or to one of the independent organisations listed below. You do not need to be in crisis to seek support; early conversations are always easier and more effective than waiting until things become unmanageable.
c100i Responsible Gaming Team
Our dedicated responsible gaming support team is available 24/7 via email and in-platform Live Chat. We can activate self-exclusion, set limits, provide information, and refer you to specialist services.
Live Chat (in-platform)
Gamblers Anonymous
A worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem.
Meetings and resources are available online in English and are accessible to Bangladesh-based players at any time.
GamCare
GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Their online resources, forums, and counselling services are available in English and accessible internationally.
Confidential support is available via their online chat and email counselling services.
Gambling Therapy
Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling. Their English-language online support groups are open to players in Bangladesh around the clock.
Particularly recommended for players who prefer anonymous online peer support rather than one-to-one counselling.
Confidential Support: All conversations with the c100i responsible gaming team are treated as strictly confidential. Your decision to seek help will not result in your account being closed unless you specifically request self-exclusion. We do not share information about your responsible gaming contacts with third parties, advertisers, or other c100i departments.
For Family Members: If you are concerned about a family member's gambling habits — a spouse, parent, sibling, or child in Dhaka, Sylhet, Chittagong, or anywhere in Bangladesh — you can contact c100i at [email protected] to report your concern. We cannot share account details due to privacy rules, but we can confirm whether a self-exclusion request made by the account holder has been processed. GamCare and Gambling Therapy both offer dedicated resources for family members of problem gamblers.
Play Smart with c100i
You are now fully informed about c100i's responsible gaming tools. When you are ready to play, enjoy our cricket markets, premium slots, and live casino — always within a budget that works for you. 18+ only. Please gamble responsibly.